In this customer spotlight, we speak with Muhammad Usman Awan, Owners’ Affairs Manager at MODO Property Management Services LLC, a property management company overseeing several Owners Association communities across the UAE. With 13 years of experience in the UAE market, the last 10 spent in Owners Association and Community Management, Mr Usman shares what his role involves day to day, and how his team’s approach to managing communities has evolved.
How many years have you been in this business and what got you into it?
I have been working in the UAE for the last 13 years. I started my career in Facilities Management, where I spent the first three years gaining hands-on experience in building operations and maintenance. For the past 10 years, I have been working in Owners Association and Community Management.
What attracted me to this profession is the opportunity to work closely with property owners, Owners Committees, service providers, and government authorities. Every community has its own challenges, and I enjoy finding practical solutions that improve residents’ experience while protecting the interests of property owners.
Can you please walk us through what a typical day looks like for you?
No two days are the same. My day usually starts by reviewing urgent emails, maintenance requests, owner concerns, and operational updates.
Throughout the day, I coordinate with Owners Committees, contractors, developers, utility providers, and authorities such as RERA and Dubai Land Department. I also oversee service charge collections, budgets, financial reporting, vendor performance, compliance, meetings, and community operations.
It’s a role that requires constant multitasking, quick decision-making, and ensuring that everyone involved receives timely support.
What’s the hardest part of this job that people from the outside are usually not able to see?
The biggest challenge is balancing the expectations of multiple stakeholders.
Property owners expect quality services, committees expect complete transparency, contractors have operational challenges, and regulators require strict compliance. Behind the scenes, a lot of time goes into problem-solving, coordinating between different parties, and making decisions that benefit the entire community.
What is the scale of operations you handle?
At MODO Property Management Services, I oversee multiple Owners Association communities consisting of several hundred residential units.
My responsibilities include managing annual operating budgets, service charge collections, maintenance contracts, financial reporting, reserve fund planning, compliance, and long-term asset management. Overall, we manage annual budgets and service charge portfolios worth several million dirhams.
How important is technology in running a community or property management business today?
Technology is no longer a luxury—it’s essential.
Community management involves thousands of documents, financial transactions, maintenance requests, communications, approvals, and compliance records. Without the right technology, it becomes very difficult to maintain efficiency and transparency.
Technology allows us to make faster decisions, improve communication, and provide better service to property owners and residents.
What happens to a business that doesn’t adopt the right technology?
Without technology, businesses spend too much time on manual work, paperwork, and follow-ups. This increases the chances of errors, delays responses to owners, and makes reporting and compliance much more difficult.
In today’s market, where owners expect quick responses and complete transparency, relying only on manual processes simply isn’t sustainable.
What does your day look like now compared to before using ADDA?
Before implementing ADDA, many of our daily activities involved manual tracking through spreadsheets, emails, and paper records.
Today, everything is centralized. Owner information, maintenance requests, documents, financial records, and communications are available in one place. This has significantly reduced administrative work and helped us respond much faster to owners and committee members.
Instead of spending time searching for information, we can now focus more on managing the community and improving service quality.
What is the one feature in ADDA that you use every single day?
The dashboard is probably the feature I use the most because it gives me a complete overview of our daily operations.
I also regularly use the owner database, document management, communication tools, and service request tracking. Having everything available in one platform saves a significant amount of time and makes day-to-day management much more efficient.
Are there any specific results you achieved after implementing ADDA?
Absolutely.
We’ve seen faster response times, improved communication with owners, and much better record management. Information that previously took a long time to locate is now available within seconds.
This has improved our operational efficiency, increased transparency with Owners Committees, and helped us deliver a better experience for both owners and residents.
What would you say to another Property Manager in the UAE who is still doing this manually?
My advice would be simple: embrace technology.
The property management industry is becoming more demanding every year, with increasing compliance requirements and higher expectations from property owners.
A platform like ADDA helps improve efficiency, transparency, and accountability while reducing manual work. It allows property managers to spend less time on administration and more time delivering value to their communities.
For us at MODO Property Management Services, adopting technology has made a real difference in how we manage our communities, and I would definitely recommend it to others in the industry.
Bring the ADDA difference to your Community as well!
Get in touch → ADDA.ae